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Return & Refund Policy

Your purchase is eligible for return only if it meets the following conditions:

  • If the packet is received in an open condition. Please do the accept the parcel from the Courier partner. Report this concern by clicking on Return/Replace option in your MY ORDERS page within the Order Cancellation Period. We will look at it immediately and get back to you.
  • An incorrect product has been delivered to you i.e., the product does not match the item in the order confirmation email.
  • If the product you receive has a quality/manufacturing defect.

We offer reverse pick up against charges by our Courier partner. 

If your pin code is not serviceable, you can still return the product(s) by shipping them to us at:

  • SAMS Industrial Needs : No. 43, First Floor, Sy. No. 3/1, Sree Muneshwara Industrial Estate, Tumkur Road, Peenya,Bengaluru, Karnataka - 560058. 


A. I tried placing my order using my debit card/credit card/Net Banking but the order was not successful. What happens to the money deducted from the card?

A-1.  Please check your bank/credit card account to first ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 7 business days. The time taken can vary from bank to bank and we unfortunately won't be able to expedite this. Please check with your bank for more details. If your bank informs you otherwise, please get back to us. If the money has been credited to our account, we would initiate refund within 3 days of your request. Receipt of the refund would however depend on the mode of payment mode chosen by you. The expected timelines are as below:

  • Net Banking :- 5-7 business days
  • Debit Card :- 5-7 business days
  • Credit Card :- 7-21 business days

B. When will I get my refund, if I had cancelled the order within the cancellation window period?

B-1. Once the product is received and inspected for eligible returns, we will send you an email notifying that a refund has been initiated. your refund will be processed in your original method of payment within 3-5 working days from the receipt of the returned item.

C. I am yet to receive my refund. Why is the refund delayed?

C-1. If you haven’t received a refund yet, first check your bank account again.

  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next, contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at 
  • Email:- support@samsindusneeds.com
  • Call Mobile:- +91 90191 05262 
  • Whatsapp:- +91 90191 05262
  • Call Land Line:- +91 (080) 2990 2826

The expected timelines are as below:

  • Net Banking :- 5-7 business days
  • Debit Card :- 5-7 business days
  • Credit Card :- 7-21 business days

NOTE: No request for refund will be entertained in case you do not collect the parcel from our courier partner within 30 days from date of dispatch.

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